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On time, clean, polite, explained everything thoroughly.Michelle H. Herndon, VA
Have used Air Master for 20 yrs & never any complaint.Jane B. Centreville, VA
Prompt, professional expert service and support. Have worked with them for years for all HVAC needs.John C. Oakton, VA
Professional, on time & fair priced.Paul G. Centreville, VA
I had the best service experience ever with Air Masters. Over one year ago we had a new heat pump installed by a different HVAC company. The day after it was installed it stopped working and it only got worse from there. After over a year and 8 service visits from the other company, we were completely frustrated. Out of desperation, we had Air Masters come out to assess the situation. Thomas, their technician, showed up and within one hour had identified the main problem and two related problems and had the unit working. Our family is extremely grateful for Thomas and Air Masters. I will, and do, highly recommend Air Masters for anyone needing HVAC work or installations.Matthew P. Fairfax, VA
Air Masters was recommended to me by a friend and I just used them to completely replace my AC. The whole experience was very pleasant one. I genuinely believe they put their customer first. The install was completed on time and there were no surprises. The level of craftsmanship is second to none. My new system installation really highlighted how poorly my old system was installed. Everything just looks good right down to keeping the cabling neat and tidy. Very impressed with their work and plan to use them in to maintain it for years to come.Antonio P. Chantilly, VA
We have been using Air Masters for 10 years. They actually repair A/C instead of trying to sell you a new one. We had FH Furr service our A/C back in 2006 and they put so much coolant in it that it would have broken down, but luckily we were referred to Air Masters. Pete came over, cleaned the system out, replaced the part that needed to be replaced, and charged us less than $200. FH Furr wanted to sell us a new one for $2500. A/C still working great!Diane K. Chantilly, VA
When our air conditioning failed we decided to go with a new Trane unit since our previous Trane had lasted 26 years and Trane has a good reliability record. We obtained estimates from three Trane dealers. Prices were fairly similar but Air Masters was impressive in their thoroughness. Pete spent close to an hour examining our old system and measuring to design how the new system would install. He priced options for various models, explained the trade-offs, and also priced an option to relocate the outside condenser to a more out-of-the-way location and run a new refrigerant line through our crawl space. Once we accepted their proposal, they scheduled the installation for the following day, which was just as well as the temperature was in the 90s. Pete and his three other staff completed the installation in one day. Everything was done very neatly. It was evident how well they worked as a team. At the end of the day, Pete spent an hour monitoring the system once it was running to ensure everything was working correctly. Pete is very much a hands-on owner. Afterwards, Michele even took care of the product registration with Trane.Dr. David W. Oakton, VA
Pete spent a lot of time talking with my husband about our options and explaining the pros/cons of different systems. They did an excellent job providing a detailed proposal so we could make an informed decision. We had two other estimates that were written very quickly and with little information. Air Master’s quote was actually lower than the other two estimates and we trusted their expertise. They arrived at the stated time and installed the heat pump with no problems. Their office was very thorough and helpful in proactively completed the Dominion VA rebate form and also informing us of a new tax break. They came by the week after when we had a minor problem and quickly resolved the issue. We are extremely pleased with their service and will definitely use them again and highly recommend their business!Cynthia M. Herndon, VA
Outstanding service. Highly recommend! Owners Pete and Michelle went out of their way to help quickly resolve a problem for me under an unusual circumstance. We were in the process of selling our home, approaching closing date when the AC Electronic Air Cleaner unit began flashing a fault indicator. Needed to fix quickly prior to closing. After consulting with other companies who either (a) did not have sufficient expertise to properly service the equipment or (b) were too busy to help me, I found Air Masters, who were great! First spoke to Michelle, who then had Pete call me. Rather than invest time (and $) in scheduling a diagnostic service call, Pete took the time to step me thru a simple but thorough diagnosis of the equipment over the phone, determining from that the fix required. Michelle then researched the availability of parts from several sources, as well as the possibility that the required parts may still have been under warranty (unfortunately not). Once identified and ordered, part arrived quickly and Michelle arranged a prompt visit from tech Thomas to install. Once complete, equipment checked out in good order. Not only fixed the problem but also saved me much time and what would have been a wasted $1400 had I followed the advice of an earlier-contacted company that had misdiagnosed the problem and tried to sell me a non-refundable unit that would not have resolved the situation.
I genuinely appreciated the special efforts made by Air Masters on my behalf, and highly recommend them for their superb expertise and great customer service! Well done, Air Masters. Thanks.
They did air conditioning maintenance. We always base our decisions on professionalism and honesty and they have always been. We would use them again in the future.Anonymous
Being seniors and in the month of hot august when our 12 year old plus system failed, air masters modified their schedule to install a complete new system for us on a Saturday. Their workmanship qualities were superb complete with care/concern for our home in the removal\installation of equipment. Air masters is highly recommended not only for their quality and pricing but their care and concern for us mature folks and our home. Great; completely satisfied as stated above and completely fair pricing and trustworthy service with a highly professional staff. J.S.Centreville, VA
I use Air Masters for Heating & A/C services. They did heating system maintenance. We’ve been with them for about 20 years. They are a little bit more than other people with pricing but they are worth it though. They are professional and they are always on time. They don’t try to sell something that wee don’t need. They pay a lot on the actions and the outcomes.Anonymous
Excellent Job. The work was completed as scheduled and in a very professional manner. Pete is very knowledgeable and seems to really enjoy his work – he spent a great deal of time educating us on the system and making sure everything was done correctly. To top it off their price was highly competitive (I got about 6 estimates).W.H. Herndon, VA
I called Air Masters on a hot summer day as my air conditioner had stopped working. The technician diagnosed the problem quickly (a mouse chewed through some wires in the external unit). They were professional and thorough. No hidden fees. I will definitely use them again.Robert F
We have been using Air Masters for 10 years. They actually repair A/C instead of trying to sell you a new one. We had FH Furr service our A/C back in 2006 and they put so much coolant in it that it would have broken down, but luckily we were referred to Air Masters. Pete came over, cleaned the system out, replaced the part that needed to be replaced, and charged us less than $200. FH Furr wanted to sell us a new one for $2500. A/C still working great!Diane K
We offer the best warranties on service and parts installed (1 year parts and labor on most) We offer a range of Extended Warranty products as well.
Northern Virginia – Fairfax County, Loudoun County & Prince William County. Within 30 miles from our base in Centreville
Financing with Wells Fargo Financial